CITIZEN ĎS CHARTER, COLLECTORATE, KORAPUT

 

INTRODUCTION

†††††††††

††† ďMan is born free, but everywhere he is in chainsĒ was the most epoch making idea enunciated. by Rousseaue, the greatest political philosopher of 18th century France. Thisnew thought revolutionized the mindset of the world at large and laid the foundation of democracy and heralded new era ofdemocratic values and democratic institutions. In a series of revolutions that followed, the people, in most part of the world, toppled the apple-carts of autocratic rule and foundrespite from the shackles of monarchy Democracyhadtriumphantvictory

 

††††† Democracy is a form of Government where voice of the people is heard. The ultimate powersrests with the people who vote a particular party/parties to power. This enjoins upon the people the responsibility to ensure that the Government functions and administration runs honestly and faithfully for the welfare and security of the people. To control Government andgovernancepeople need power and power flowsfrom information . So, there is world wide movement for this precious right to information of late, the Government of India has enacted ďRight to Information Actí2005. Now it is incumbent uponthe Government and all public authorities to disseminate as much information pro-actively to thepublic so that the public have minimum resort to the use of this Act.

 

††††††† Every Citizen in a welfare State has a right to demand services from the Government. In a people oriented administrative set up, the Government servantsshould be committed to rendering services to the people. They should render serviceswithout any grievance and prejudice. They should set themselves an example by self-imposed discipline, dedicated and selfless commitment in rendering prompt services. They should strive hard to rise upto the expectations ofgeneralpublic. Therefore, a charter is essential to reflect the spirit the public authorities and Government servants should imbibe to serve the public. It should provide adequate information to make people aware of their rights, duties, responsibilities, obligations etc, to avail themselves ofthe services. All the business should be as far as practicable, transparent. The public should be so educated that they can extendall assistance and co-operation to the Government servants to get maximum services with minimum inconvenience within stipulated time frame.

 

BACKGROUND:-

†††††† The Citizenís charter programme was first launched in the year 1991, in the U.K., by the thenPrime Minister John Major as part of a series of initiatives to bring about exposure of Government at all levels of administration to enhance standards and to shift balance of convenience into the hands of people.

 

†††††† Development of the charter in India began with a conference of chief Secretaries of all states andunion territories held in 1996 on ďEffective and Responsive AdministrationĒ. One of the major decisions of this conference was to introduce citizenís charter in the departments of central and state Governments starting with those with large public interface.

†††††† Now, the preparation of citizenís charter has become one of the essentials of Governmentbeing introduced in all public offices. It sees public services through the eyes of those who use them. The citizeníscharter will raise quality, increase choice, secure better value, extend accountability, enhance transparency and legitimacy.

 

CITIZENíS CHARTER OF COLLECTORATE..

†† Inthecontext of improving Governance it is necessary to prioritise areas and set minimum standards for the delivery of services to the citizen. Inlarge part of rural areas, many do not either haveor have only partial access to services or amenities such as access to primary health care, sanitation, quality education, safe drinking water, roads, power, personal safely or quick judicial resolution to disputes. In a democratic set up, citizen should be assured of a minimumsetof services atpre-defined standards, and this should be monitor able. As the district. ††††††† administration†† plays a critical role in the provision and monitoring of these services, the issue of setting minimumstandards for the delivery of services to the citizen assumes great importance in the context of district level Governance. Coordination is afunction of paramount importance for the District Collector, who is the lynchpin of Governance at thedistrict level . Good Governance at the district level envisages delivery of services that areeffective, efficient, citizen-oriented and accountable . Although the standards set for service delivery are not enforceable in the court of law, but there should be constant endeavour to work sincerely and faithfully up to thatstandard.

††††† TheDistrict Administration,Koraput is committed to translate the concept of giving to the people of Koraput district a simple, moral, accountable, accessible, reliable, faithful, indiscriminate, just and transparentadministration. This charter is a step in this direction.

 

ISSUES GOVERNING CITIZENíS CHARTER.

 

†† Thekeythemes of citizenís charter are

a)      Itwill provide better quality in every public service to the citizenís satisfaction.

b)      It will give people a time frame for delivery of a particular service.

c)      Itwill be convenient to the public.

d)      It will inform people about thenature. ofservices they can expect.

e)      Itwill make sure that people knowwhat to do if something goes wrong.

†††† The citizenís charter will function on the following principles to serve the public throughGovernment offices.

††††

a)      Publicstandards.

b)      Openness and information.

c)      Choice and consultation.

d)      Courtesy and helpfulness.

e)      Redress when things go worng.

The Citizenís Charter Envisages the Following Standard Level.

a)      Standards should be very clear and meaningful.

b)      Standards should be higher than what presently exist.

c)      Standards shouldbe measurable in clear terms.

d)      Standards should be clearly displayed

e)      Standards should be reviewed.

 

 

The Citizenís CharterofCollectorateEnvisages the following Standard level

††††††

Sl.No.

Nameof Services.

Sections where available.

Designated Officer.

1.

Issue of gun licenses & renewalthereof.

Judicial

O.I.C.Judicial

2

Grantof license to possess explosive

-do-

-do-

3

N.O.C, on petroleum outlets .

-do-

-do-

4

Issueof marriage certificates.

-do-

-do-

5

Legal guardian Certificate.

-do-

-do-

6

Transmission of passport applications.

-do-

-do-

7

License of Fire works.

-do-

-do-

8

Recommendation for parole.

-do-

-do-

 

9

Order for temporarily release of prisoners.

-do-

-do-

10

Treatment of sick prisoners/under trials.

-do-

-do-

11

N.O.C, on running of cinema halls .

-do-

-do-

12

Renewal ofCinema hall licence.

-do-

-do-

13

Grievance of panipanchayats

Development

O.I.C,Development.

 

14

Alienation.

Revenue.

O.I.C,Revenue.

15

Sanction of lease(approvalof case records.

-do-

-do-

16.

Restoration of land under Rugulation 2/1956.

-do-

-do-

17

Remission & write off of water rate.

Touzi.

O.I.C,Touzi.

18

Registration of Societies.

Gen.& Misc.

O.I.C,Gen.&Misc. Annexure-XI

19

Issue ofíCíCertificates.

-do-

-do-

20

Registration of News papers.

-do-

-do-

21

Grant of ex-gratia due to natural calamities.

Emergency.

O.I.C,Emergency.

22

Recommendation for CMRF.

-do-

-do-

23

Grant for sand cast and H.B.A.

-do-

-do-

24

Relief in Natural calamities.

-do-

-do-

25

Relief on Atrocity.

Welfare.

D.W.O.

26

Protection of Civil Rights††

( provision of compensation.)

-do-

-do-

27

Provision of boarding and accommodation facilities to pre-matric backward caste students.

-do-

-do-

28

Provision of boarding and accommodation facilities topost-metric scholarship to backward students both in Government & private College.

-do-

-do-

29

Provision for providing quality education to backward caste studentsthrough RS,AS,KS,SS and HS of SSD Department.

-do-

-do-

30

Incentiveto inter caste married couples.

-do-

-do-

31

Issue of certified copies of ROR, Records etc.

Record.

SLR.

32

All kinds of Information.

Public Information.

P.I.O.

33

Appointment of Agents under small savings.

Small Savings.

D.S.S.O.

34

Issue of lottery coupons.

-do-

-do-

35

Financial Assistance to various sports organizations.

Sports.

Dist.Sports Officer.

36

Issue of Distress Certificates.

Establishment.

O.I.C,Establisnment.

37

Sale of maps.

Nizarat.

O.I.C.Nizarat.

38

Wholesale license on K.oil,Petrolpump and lubricants.

Civil Supply.

C.S.O.Jeypore.

39

Retail license onk.oil, Rice, Sugar, wheat.

-do-

-do-

40

Allegation of PDS.

-do-

-do-

41

National old age pension.

Social Welfare.

D.S.W.O.

42

State OAP/ WP .

-do-

-do-

43

Orissa Disabled pension O.P.D.

-do-

-do-

44

National family benefit scheme(NMBS)

-do-

-do-

45

National maternity Benefit scheme(NEBS)

-do-

-do-

46

Balika Samrudhi yogna (BSY)

-do-

-do-

47

Mattes relating to I.C.D.S..

-do-

-do-

48

Orissa Scholarship for physically handicapped.

-do-

-do-

49

Issueof identy card to disabled persons.

-do-

-do-

50

Provision of orphanage.

-do-

-do-

51

Special school.

-do-

-do-

 

.†††††††††††††

 

 

 

a) Schoolfor the deaf, Sunabeda.

-do-

-do-

 

b) Schoolfor blind,Koraput.

-do-

-do-

 

c)MANAS,Koraput

-do-

-do-

52

NHFDC loan.

-do-.

-do-

53

Allegation petition on matters relating to periphery Development.

Land Acquisition.

L.A.O.

55

Payment of compensation .

-do-

-do-

56

Complaint on determination of market value.

-do-

-do-

57

Grievance petition by displaced persons, NALCO for employment.

-do-

-do-

 

 

 

WE HAVE SET THE FOLLOWING TARGETS //STANDARDS/ RESPONSE TIME

FOR SERVICE DELIVERY ALONGWITH PRESCRIBED FORM AND FEE

 

 

S.l.No

Natureof Services.

Service delivery Standard Time Limit.

Feeif any ( in Rs)

Prescribed form if any.

1

†††††††††††† 2†††††††††††††††††††††††††††††††††††

†††††††† 3

†††††††† 4

††††††††† 5

1

Issue of Gun license .

30 days

SBBL-Rs.40/-SBML-Rs.40/-

DBML-Rs.40/-D.B.B.LRs60/-

RevolverRs100/-Pistol Rs.100/- and RifleRs100/-

Annexure I

2

Renewalof Gun license.

15 days.

SBBL Rs.20-/-SBML Rs.20/-DBML Rs.20/-DBBL Rs30/-Revolver.50/-

Pistol Rs.50/-

Rifle Rs 50/-

Annexure II

3

Report oncharacter& antecedents.

Report called for from policewithin 7 days from receipt of letter and furnishing of report to requisitioning authority within 7 days from receipt of report from police.

___

__

4

Display ofopera show, Meenabazar, Mela, Circus.

15 days.

Rs.75/- for all the towns of this district except Sunabeda per acre per day. Rs 50/- for rural areas per acre per day.

Annexure-XX

5

Setting up of Stalls/shopes on festive occasions.

15 days.

Rs 30/- for all the towns of this district per 100/-square feet per day. Rs 20/- for rural areas per 100 sq.feet.per day.

Annexure-XX

6

Grant of license to possess explosives ..

30 days.

Rs.150/-

Annexure XVII

7

Renewal of licenseto possess explosives .

30 days.

†† Rs.10/-

-do-

8

Grant & renewal of license to import and store petroleum.

90 days.

Rs.2000/- for fresh license Rs.400/- for renewal.

Annexure-XVIII

9

Issue of marriage certificates under Hindu marriage Act, 1955.

30 days.

††† ----

Annexure-IV

10

Issueof legal guardian Certificate.

30 days.

__

Annexure.-xxxi

11

Transmission of application for passport.

7 days.

Rs 1000/- in shape of B.D .

Form can be purchased from post Office.

12

Issue of license on Fireworks.

7 days.

License Rs.150/- Renewal Rs.150/-

Annexure-XIX

13

Recommendation for parol.

30 days.

_______

Annexure-XXVII

14

 

Treatment of sick prisoner/ undertrial.

24 hrs..

_______

Recommendation of jail Supdt.

15

Matters relating to law and order problem.

24 hrs††

__________

On receipt of intimation.

16

.

Grievance of panipanchayats.

15 days

†† ________

On plain paper.

17

Alienation of Government land.

10 days from the date of r receipt of case Record from Sub-Collector.

†††† _____

Receiptof C//R fromSub-Collector.

18

Restoration of lland to SC/ST.

30 days

†††† ______

Plain paper.

19

Sanction ofremission. proposals.

15 dayds from the date of receipt C/R.

††† _______

C/R from Sub-Collector.

20

Sanction of write off proposals.

-do-

††† _______

-do-

21

Registration of Societie.

6 monts

Rs50/-

Bye-law&

Memorandum

Annexure-XI

22

Issue of ĎCíCertificate.

7 dayds.

______

Annexure-VI

23

Registration of News papers.

30 days.

_______

Annexure-V

24

Sanction of ex-gratia

10 days su bject to availability of fund.

_______

Report of Tahasildar.

25

Recommendation to CMRF

10 days.

††††† _____

Plain paper.

26

Sanction of house Building & sand cast financial assistance.

15 days subject to availability of fund.

†† _____

C/Rs

27

Relief during natural calamities.

On the very day

†††††† ______

______

28

Relief on atrocity.

10 days.

†††† ______

On plain paper.

29

Protection of civil Rights (provision of Compensation.)

30 days.

††† ________

On plain paper.

30

Provision of boarding and accommodation facilities to pre-matric back ward castestudents.

Last date of receipt of application 20th April.

††††† _______

Annexure-XXV

31

Provision of post- metric scholarship to backward caste students both in Government and private Colleges.

-do-

†††† _________

Annexure-XXVI

 

 

32

Grant/Renewal of license for public exhibition of Films on Video/ Cinema Hall.

90 days

Rs.100/-

Annexure-III

33

Provision for providing quality education tobackward caste studentsthrough RS,AS,KS.SS,and HS of SSD Deptt.

Last date of application20th April.

_______

On plain paper.

34

Incentive to inter caste married couples.

7 days.subject to availability of funds.

________

Annexure. XXIII

35

 

 

 

 

 

36

Issue of certified copies of ROR records etc.

3 days

 

24 hours.

Court feeRs.4/-

 

Court fee Rs.8/-

Annexure-XXIX

37

All kinds of information

 

 

30 days.

Rs.20/-

Annexure-XXI

38

Appointment of Agents under small savings scheme.

15 days

_______

On plain papers..

39

Issue oflottery coupons.

The same day.

________

On plain papers.

40

Financial Assistance to varioussports Organizations.

3 days subject to availability of funds

` ______

On plain papers.

41

Issue of distresscertificate.

45 days

______

Annexure-XXII

42

Saleof maps .

Same day subject to availability.

Rs.25/- per piece.

On plain papers.

43

Wholesale license for K.oil,petrolpump& lubricants.

90 days.

Court fee stamp worth Rs.5/-

Annexure-XXX (C.S.O.Jeypore.)

44

Allegation petition on PDS.

30 days.

†† ______

On plain papers.

45

National old age pension, state old age pension, state widow pension. .(NOP/SOAP/SWP)

90 days subject to vacancies or allotment of new beneficiaries ;by Government.

†† ______

Annexure- VIII.†††† ( D.S.W.O.)

46

Orissa Disabled pension (ODP)

-do-

_____

Annexure-IX.

47

National Family Benefit scheme(NFBS)

90 days subject to availability of funds.

______

Annexure- X

48

National maternity benefit scheme(NMBS)

30 Days subject to availability of fund

______

Annexure-X

49

Balika Samrudhi Yojna ( BSY)

-Do-

______

Annexure- XII

50

Matter s relating to ICDS.

15 days

_____

On plain papers.

51

Orissa scholarship for physically handicapped.

7 days from the date of receipt of fund.

________

Annexure-XVI(last date ofreceipt of proposals form H.M./Principal-31st April..

52

Issue of Identity card to disabled persons.

15 days

________

Annexure-VII (Last date of receipt of application 31st Augustevery year.

53

Provision of orphanage.

Immediately admitted subject to vacancy.

______

On plain papers.

54

Issue of Identity card and pass book to the handicapped.

30 days.

______

Annexure- VII†††††††

 

 

55

N.H.F.C.D.loan.

90 days.

________

Annexure- XIII

56

School for the Deaf, Sunabeda.

Last date of Application 20th April.

________

Annexure- XXIV

57

School for the blind, Koraput.

-do-

_______

Annexure- XIV

58

MANAS.

-do-

_______

Annexure-XV††††††††††††††

59

Allegation petition on matters relating to periphery development.

30 days.

________

On Plain papers.

60

Payment of compensation.

15 days subjectto availability of funds.

________

On plain papers

61

Complaint on determination of market value.

30 days

______

On plain papers.

62

Grievance petition by displaced persons of NALCO for employment.

30 days.

_______

On plain papers.

63

Swatantra Sainik Samman Pension Scheme.

7 days.

______

Annexure- XXXII.

64

Application by the prisoner to the Superintendent of Jail for release on furlough.

30 days

†† ______

Annexure-XXVIII

 

Our Promise on Standards of Service as Narrated Above are†† Subject to the Following Exemptions:-

††††††††

†††††††††††††††† The Standards of performance shallremain suspended during conditions such as civil commotion, riot, flood, cyclone, lightning, earthquake or other forces or causes beyond the control of administration. Besides, we arecommitted to constantly revise and improve the services being offered under this charter †††††††

 

ComplaintHandling:-

††††††††††††††††††††

††††††††††††††††††††††††††††† †††††††††††††††††††Courteous and helpful servicewill be extended to you by all our staffComplaints relating to this charter will be handled by the officer in charge of services promised to be delivered. In case of any problem not r solved by the concernedofficer, the Addl. District Magistrate maybe contacted we welcome the members of public to meet the officers Ėin-charge without any hesitation between 12.30 P.M to 1.30 P>M. on all working days for any suggestions/services.

 

How you can Help us Serve you Better.

 

 

†††††††††† Citizenís charter is ajoint venture between us and you to improve the quality of services provided byus and we request you to help us in the following:-

 

1)      Do notapproach middleman for redressal of grievances.

2)      File applications in the right order with correct details.

3)      Keep records of particulars of documents held by you, this will help you obtain duplicate document, if originalis lost.the applications directly before the officer concerned.

4)      Give your valuable suggestions about the omissions and commissions in rendering services.

5)      Do not come to office in a drunken state, behave politely and thereby expect courtesy from our staff.

6)      Enclose requisite fee in shape of D.D./ challan etc.

7)      Furnish your full address and telephone number if available for correspondence.

 

 

 

 

DISTRICT MAGISTRATE & COLLECTOR,

††††††††††††††††††††† KORAPUT.

 

†† ††††††††