CITIZEN ‘S CHARTER, COLLECTORATE, KORAPUT

INTRODUCTION

“Man is born free, but everywhere he is in chains” was the most epoch making idea enunciated. by Rousseaue, the greatest political philosopher of 18^th century France. This new thought revolutionized the mindset of the world at large and laid the foundation of democracy and heralded new era of democratic values and democratic institutions. In a series of revolutions that followed, the people, in most part of the world, toppled the apple-carts of autocratic rule and found respite from the shackles of monarchy Democracy had triumphant victory

Democracy is a form of Government where voice of the people is heard. The ultimate powers rests with the people who vote a particular party/parties to power. This enjoins upon the people the responsibility to ensure that the Government functions and administration runs honestly and faithfully for the welfare and security of the people. To control Government and governance people need power and power flows from information . So, there is world wide movement for this precious right to information of late, the Government of India has enacted “Right to Information Act’2005. Now it is incumbent upon the Government and all public authorities to disseminate as much information pro-actively to the public so that the public have minimum resort to the use of this Act.

Every Citizen in a welfare State has a right to demand services from the Government. In a people oriented administrative set up, the Government servants should be committed to rendering services to the people. They should render services without any grievance and prejudice. They should set themselves an example by self-imposed discipline, dedicated and selfless commitment in rendering prompt services. They should strive hard to rise up to the expectations of general public. Therefore, a charter is essential to reflect the spirit the public authorities and Government servants should imbibe to serve the public. It should provide adequate information to make people aware of their rights, duties, responsibilities, obligations etc, to avail themselves of the services. All the business should be as far as practicable, transparent. The public should be so educated that they can extend all assistance and co-operation to the Government servants to get maximum services with minimum inconvenience within stipulated time frame.

BACKGROUND:-

The Citizen’s charter programme was first launched in the year 1991, in the U.K., by the then Prime Minister John Major as part of a series of initiatives to bring about exposure of Government at all levels of administration to enhance standards and to shift balance of convenience into the hands of people.

Development of the charter in India began with a conference of chief Secretaries of all states and union territories held in 1996 on “Effective and Responsive Administration”. One of the major decisions of this conference was to introduce citizen’s charter in the departments of central and state Governments starting with those with large public interface.

Now, the preparation of citizen’s charter has become one of the essentials of Government being introduced in all public offices. It sees public services through the eyes of those who use them. The citizen’s charter will raise quality, increase choice, secure better value, extend accountability, enhance transparency and legitimacy.

CITIZEN’S CHARTER OF COLLECTORATE. .

In the context of improving Governance it is necessary to prioritise areas and set minimum standards for the delivery of services to the citizen. In large part of rural areas, many do not either have or have only partial access to services or amenities such as access to primary health care, sanitation, quality education, safe drinking water, roads, power, personal safely or quick judicial resolution to disputes. In a democratic set up, citizen should be assured of a minimum set of services at pre-defined standards, and this should be monitor able. As the district. administration plays a critical role in the provision and monitoring of these services, the issue of setting minimum standards for the delivery of services to the citizen assumes great importance in the context of district level Governance. Coordination is a function of paramount importance for the District Collector, who is the lynchpin of Governance at the district level . Good Governance at the district level envisages delivery of services that are effective, efficient, citizen-oriented and accountable . Although the standards set for service delivery are not enforceable in the court of law, but there should be constant endeavour to work sincerely and faithfully up to that standard.

The District Administration,Koraput is committed to translate the concept of giving to the people of Koraput district a simple, moral, accountable, accessible, reliable, faithful, indiscriminate, just and transparent administration. This charter is a step in this direction.

ISSUES GOVERNING CITIZEN’S CHARTER.

The key themes of citizen’s charter are

a) It will provide better quality in every public service to the citizen’s satisfaction.

b) It will give people a time frame for delivery of a particular service.

c) It will be convenient to the public.

d) It will inform people about the nature. of services they can expect.

e) It will make sure that people know what to do if something goes wrong.

The citizen’s charter will function on the following principles to serve the public through Government offices.

a) Public standards.

b) Openness and information.

c) Choice and consultation.

d) Courtesy and helpfulness.

e) Redress when things go worng.

The Citizen’s Charter Envisages the Following Standard Level.

a) Standards should be very clear and meaningful.

b) Standards should be higher than what presently exist.

c) Standards should be measurable in clear terms.

d) Standards should be clearly displayed

e) Standards should be reviewed.

The Citizen’s Charter of Collectorate Envisages the following Standard level

Sl.No.	Name of Services.	Sections where available.		Designated Officer.
1.	Issue of gun licenses & renewal thereof.	Judicial		O.I.C.Judicial
2	Grant of license to possess explosive	-do-		-do-
3	N.O.C, on petroleum outlets .	-do-		-do-
4	Issue of marriage certificates.	-do-		-do-
5	Legal guardian Certificate.	-do-		-do-
6	Transmission of passport applications.	-do-		-do-
7	License of Fire works.	-do-	-do-
8	Recommendation for parole.	-do-	-do-
9	Order for temporarily release of prisoners.	-do-			-do-
10	Treatment of sick prisoners/under trials.	-do-			-do-
11	N.O.C, on running of cinema halls .	-do-			-do-
12	Renewal of Cinema hall licence.	-do-			-do-
13	Grievance of panipanchayats	Development			O.I.C,Development.
14	Alienation.	Revenue.			O.I.C,Revenue.
15	Sanction of lease(approvalof case records.	-do-			-do-
16.	Restoration of land under Rugulation 2/1956.	-do-			-do-
17	Remission & write off of water rate.	Touzi.			O.I.C,Touzi.
18	Registration of Societies.	Gen.& Misc.			O.I.C,Gen.&Misc. Annexure-XI
19	Issue of’C’Certificates.	-do-			-do-
20	Registration of News papers.	-do-			-do-
21	Grant of ex-gratia due to natural calamities.	Emergency.			O.I.C,Emergency.
22	Recommendation for CMRF.	-do-			-do-
23	Grant for sand cast and H.B.A.	-do-			-do-
24	Relief in Natural calamities.	-do-			-do-
25	Relief on Atrocity.	Welfare.			D.W.O.
26	Protection of Civil Rights ( provision of compensation.)	-do-			-do-
27	Provision of boarding and accommodation facilities to pre-matric backward caste students.	-do-			-do-
28	Provision of boarding and accommodation facilities to post-metric scholarship to backward students both in Government & private College.	-do-			-do-
29	Provision for providing quality education to backward caste students through RS,AS,KS,SS and HS of SSD Department.	-do-			-do-
30	Incentive to inter caste married couples.	-do-			-do-
31	Issue of certified copies of ROR, Records etc.	Record.			SLR.
32	All kinds of Information.	Public Information.			P.I.O.
33	Appointment of Agents under small savings.	Small Savings.			D.S.S.O.
34	Issue of lottery coupons.	-do-			-do-
35	Financial Assistance to various sports organizations.	Sports.			Dist.Sports Officer.
36	Issue of Distress Certificates.	Establishment.			O.I.C,Establisnment.
37	Sale of maps.	Nizarat.			O.I.C.Nizarat.
38	Wholesale license on K.oil,Petrolpump and lubricants.	Civil Supply.			C.S.O.Jeypore.
39	Retail license on k.oil, Rice, Sugar, wheat.	-do-			-do-
40	Allegation of PDS.	-do-			-do-
41	National old age pension.	Social Welfare.			D.S.W.O.
42	State OAP/ WP .	-do-			-do-
43	Orissa Disabled pension O.P.D.	-do-			-do-
44	National family benefit scheme (NMBS)	-do-			-do-
45	National maternity Benefit scheme(NEBS)	-do-			-do-
46	Balika Samrudhi yogna (BSY)	-do-			-do-
47	Mattes relating to I.C.D.S..	-do-			-do-
48	Orissa Scholarship for physically handicapped.	-do-			-do-
49	Issue of identy card to disabled persons.	-do-			-do-
50	Provision of orphanage.	-do-			-do-
51	Special school.	-do-			-do-
	.
	a) School for the deaf, Sunabeda.	-do-			-do-
	b) School for blind,Koraput.	-do-			-do-
	c)MANAS,Koraput	-do-			-do-
52	NHFDC loan.	-do-.			-do-
53	Allegation petition on matters relating to periphery Development.	Land Acquisition.			L.A.O.
55	Payment of compensation .	-do-			-do-
56	Complaint on determination of market value.	-do-			-do-
57	Grievance petition by displaced persons, NALCO for employment.	-do-			-do-

WE HAVE SET THE FOLLOWING TARGETS //STANDARDS/ RESPONSE TIME

FOR SERVICE DELIVERY ALONGWITH PRESCRIBED FORM AND FEE

S.l.No	Nature of Services.	Service delivery Standard Time Limit.	Fee if any ( in Rs)	Prescribed form if any.
1	2	3	4	5
1	Issue of Gun license .	30 days	SBBL-Rs.40/-SBML-Rs.40/- DBML-Rs.40/-D.B.B.LRs60/- RevolverRs100/- Pistol Rs.100/- and RifleRs100/-	Annexure I
2	Renewal of Gun license.	15 days.	SBBL Rs.20-/-SBML Rs.20/-DBML Rs.20/-DBBL Rs30/-Revolver.50/- Pistol Rs.50/- Rifle Rs 50/-	Annexure II
3	Report on character & antecedents.	Report called for from police within 7 days from receipt of letter and furnishing of report to requisitioning authority within 7 days from receipt of report from police.	___	__
4	Display of opera show, Meenabazar, Mela, Circus.	15 days.	Rs.75/- for all the towns of this district except Sunabeda per acre per day. Rs 50/- for rural areas per acre per day.	Annexure-XX
5	Setting up of Stalls/shopes on festive occasions.	15 days.	Rs 30/- for all the towns of this district per 100/-square feet per day. Rs 20/- for rural areas per 100 sq.feet.per day.	Annexure-XX
6	Grant of license to possess explosives ..	30 days.	Rs.150/-	Annexure XVII
7	Renewal of license to possess explosives .	30 days.	Rs.10/-	-do-
8	Grant & renewal of license to import and store petroleum.	90 days.	Rs.2000/- for fresh license Rs.400/- for renewal.	Annexure-XVIII
9	Issue of marriage certificates under Hindu marriage Act, 1955.	30 days.	----	Annexure-IV
10	Issue of legal guardian Certificate.	30 days.	__	Annexure.-xxxi
11	Transmission of application for passport.	7 days.	Rs 1000/- in shape of B.D .	Form can be purchased from post Office.
12	Issue of license on Fireworks.	7 days.	License Rs.150/- Renewal Rs.150/-	Annexure-XIX
13	Recommendation for parol.	30 days.	_______	Annexure-XXVII
14	Treatment of sick prisoner/ undertrial.	24 hrs..	_______	Recommendation of jail Supdt.
15	Matters relating to law and order problem.	24 hrs	__________	On receipt of intimation.
16 .	Grievance of panipanchayats.	15 days	________	On plain paper.
17	Alienation of Government land.	10 days from the date of r receipt of case Record from Sub-Collector.	_____	Receipt of C//R from Sub-Collector.
18	Restoration of lland to SC/ST.	30 days	______	Plain paper.
19	Sanction of remission. proposals.	15 dayds from the date of receipt C/R.	_______	C/R from Sub-Collector.
20	Sanction of write off proposals.	-do-	_______	-do-
21	Registration of Societie.	6 monts	Rs50/-	Bye-law & Memorandum Annexure-XI
22	Issue of ‘C’Certificate.	7 dayds.	______	Annexure-VI
23	Registration of News papers.	30 days.	_______	Annexure-V
24	Sanction of ex-gratia	10 days su bject to availability of fund.	_______	Report of Tahasildar.
25	Recommendation to CMRF	10 days.	_____	Plain paper.
26	Sanction of house Building & sand cast financial assistance.	15 days subject to availability of fund.	_____	C/Rs
27	Relief during natural calamities.	On the very day	______	______
28	Relief on atrocity.	10 days.	______	On plain paper.
29	Protection of civil Rights (provision of Compensation.)	30 days.	________	On plain paper.
30	Provision of boarding and accommodation facilities to pre-matric back ward caste students.	Last date of receipt of application 20^th April.	_______	Annexure-XXV
31	Provision of post- metric scholarship to backward caste students both in Government and private Colleges.	-do-	_________	Annexure-XXVI
32	Grant/Renewal of license for public exhibition of Films on Video/ Cinema Hall.	90 days	Rs.100/-	Annexure-III
33	Provision for providing quality education to backward caste students through RS,AS,KS.SS,and HS of SSD Deptt.	Last date of application20th April.	_______	On plain paper.
34	Incentive to inter caste married couples.	7 days.subject to availability of funds.	________	Annexure. XXIII
35
36	Issue of certified copies of ROR records etc.	3 days 24 hours.	Court fee Rs.4/- Court fee Rs.8/-	Annexure-XXIX
37	All kinds of information	30 days.	Rs.20/-	Annexure-XXI
38	Appointment of Agents under small savings scheme.	15 days	_______	On plain papers..
39	Issue of lottery coupons.	The same day.	________	On plain papers.
40	Financial Assistance to various sports Organizations.	3 days subject to availability of funds	` ______	On plain papers.
41	Issue of distress certificate.	45 days	______	Annexure-XXII
42	Sale of maps .	Same day subject to availability.	Rs.25/- per piece.	On plain papers.
43	Wholesale license for K.oil,petrolpump & lubricants.	90 days.	Court fee stamp worth Rs.5/-	Annexure-XXX (C.S.O.Jeypore.)
44	Allegation petition on PDS.	30 days.	______	On plain papers.
45	National old age pension, state old age pension, state widow pension. .(NOP/SOAP/SWP)	90 days subject to vacancies or allotment of new beneficiaries ;by Government.	______	Annexure- VIII. ( D.S.W.O.)
46	Orissa Disabled pension (ODP)	-do-	_____	Annexure-IX.
47	National Family Benefit scheme(NFBS)	90 days subject to availability of funds.	______	Annexure- X
48	National maternity benefit scheme(NMBS)	30 Days subject to availability of fund	______	Annexure-X
49	Balika Samrudhi Yojna ( BSY)	-Do-	______	Annexure- XII
50	Matter s relating to ICDS.	15 days	_____	On plain papers.
51	Orissa scholarship for physically handicapped.	7 days from the date of receipt of fund.	________	Annexure-XVI (last date of receipt of proposals form H.M./Principal-31^st April..
52	Issue of Identity card to disabled persons.	15 days	________	Annexure-VII (Last date of receipt of application 31^st August every year.
53	Provision of orphanage.	Immediately admitted subject to vacancy.	______	On plain papers.
54	Issue of Identity card and pass book to the handicapped.	30 days.	______	Annexure- VII
55	N.H.F.C.D.loan.	90 days.	________	Annexure- XIII
56	School for the Deaf, Sunabeda.	Last date of Application 20^th April.	________	Annexure- XXIV
57	School for the blind, Koraput.	-do-	_______	Annexure- XIV
58	MANAS.	-do-	_______	Annexure-XV
59	Allegation petition on matters relating to periphery development.	30 days.	________	On Plain papers.
60	Payment of compensation.	15 days subject to availability of funds.	________	On plain papers
61	Complaint on determination of market value.	30 days	______	On plain papers.
62	Grievance petition by displaced persons of NALCO for employment.	30 days.	_______	On plain papers.
63	Swatantra Sainik Samman Pension Scheme.	7 days.	______	Annexure- XXXII.
64	Application by the prisoner to the Superintendent of Jail for release on furlough.	30 days	______	Annexure-XXVIII

Our Promise on Standards of Service as Narrated Above are Subject to the Following Exemptions:-

The Standards of performance shall remain suspended during conditions such as civil commotion, riot, flood, cyclone, lightning, earthquake or other forces or causes beyond the control of administration. Besides, we are committed to constantly revise and improve the services being offered under this charter

Complaint Handling:-

Courteous and helpful service will be extended to you by all our staff Complaints relating to this charter will be handled by the officer in charge of services promised to be delivered. In case of any problem not r solved by the concerned officer, the Addl. District Magistrate maybe contacted we welcome the members of public to meet the officers –in-charge without any hesitation between 12.30 P.M to 1.30 P>M. on all working days for any suggestions/services.

How you can Help us Serve you Better.

Citizen’s charter is a joint venture between us and you to improve the quality of services provided by us and we request you to help us in the following:-

1) Do not approach middleman for redressal of grievances.

2) File applications in the right order with correct details.

3) Keep records of particulars of documents held by you, this will help you obtain duplicate document, if original is lost.the applications directly before the officer concerned.

4) Give your valuable suggestions about the omissions and commissions in rendering services.

5) Do not come to office in a drunken state, behave politely and thereby expect courtesy from our staff.

6) Enclose requisite fee in shape of D.D./ challan etc.

7) Furnish your full address and telephone number if available for correspondence.

DISTRICT MAGISTRATE & COLLECTOR,

KORAPUT.